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JBA’S EVENT_CUSTOMER PRIVATE POLICY
WSB2023 THAILAND SUPER TRIP TERMS & CONDITIONS
PLEASE MAKE SURE THAT YOU HAVE READ, UNDERSTOOD AND AGREED WITH ALL TERMS AND CONDITIONS BEFORE PAYMENT.
This special private agreement encloses between Journey Beyond Asia (hereinafter referred to as "JBA”, "we”, "us”) collects, stores and handles, and World System Builder members, relatives or acquaintances (hereinafter referred to as "you”, "registrant” and "passenger”) who agree to purchase this package tour and any other excursion services on this website.
Your purchase of the tour package or any related services (hereinafter referred to as the services) offered on this website and our booking confirmations shall form a legal agreement between you and JBA. All communications, and booking correspondence (by email, fax, etc.) between us shall be considered mutual binding/agreements and it will be effective immediately after we confirmed the services.
You must acknowledge that you have reviewed and accepted these terms and conditions before completing your purchase.
1. HOW TO MAKE A BOOKING
Please note that this special tour is ONLY reserved for WORLD SYSTEM BUILDER members/staff and your relatives/acquaintances and friends.
Should you require any extra services, please register and submit us a completed reservation form on our registration website or drop us an email with your detailed requirements (Please note that we do not accept any booking made by phone) and your booking will only be confirmed when completing full payment. JBA’s team will try to reply to you within 48 – 72 working hours after receiving your requests.
2. PRICES
Adult
Double/Twin occupancy price is applied for two (02) adults sharing one (01) room.
Single occupancy will be charged with a single supplement fee. Maximum 01 child (under twelve (12) years old) can be accommodated in a single room (if any) and sharing bed with the parents.
Triple room is not available but we may consider the 3rd passenger who is under 12 years old for the extra bed accommodation but it is subject to hotel availability.
All prices are quoted in US dollars but it will be converted to an equivalent amount in VND at the time of payment based on the prevailing exchange rate stipulated by the local national bank.
Child
Child rate is applied for children aged under twelve (12) during the trip and sharing room with their parents without extra bed.
Maximum one (01) child can share the same room with the parents and the child must be under 12 years old (their actual ages will be calculated during the trip periods)
Normally, discounts from accommodation, transportation, and meals will be applied for children. Children under six (06) years old may not be arranged with their own seats on the transportation and have to share meals and all services with their parents.
Children from 12 years old and up are considered as adults.
Please provide us with your child's passport information/copy to enjoy the child's rate.
3. GROUP ASSIGNMENT
The trip is planned for 02 periods. Your travel period will be solely assigned by your UPLINE CEO. You are not able to change your assigned group after full payment completion.
In case you are unable to travel as per the assigned group, you may contact us to change to the other group latest by Feb 01st, 2023 (subject to hotel availability only).
4. AIRLINES & AIRPORT INFORMATION
Seat Assignment:
Seat assignment is not always available for group’s travellers. You might be able to require your preferred seat at the check-in counter and it is served on a "First come, First served” basis.
Airport Security:
Please be aware that our courtesy check-in service is now limited due to the current world security climate. You must have an airline ticket to enter the check-in terminal. Some airports will stipulate that you must check in your own bags. We thank you for your understanding on this matter.
Checked luggage Allowance for domestic flight
Adult: 30kg (66lbs.) for loading baggage; 7kgs (15lbs.) for carry-on
Excess baggage charges will be on your own cost according to the airlines policy.
Please note that JBA will not be liable for any consequential loss or damage alleged due to any such refusal to carry or remove en-route by the airlines as well as any additional fee you may incur because of cancellation, delay, or rescheduled, missed flight after check-in formality at the airport.
5. REGISTRATION AND PAYMENT
Payment schedule:
The website for registration and payment is planned to be opened per the below schedule:
October 18th – November 18th, 2022
The above-stipulated schedule is subject to change and notification will be sent to you via email or published on our website.
Payment method: (Credit card or Bank transfer)
3D Secure Enabled Payment method will be applied on the registration site which requires authentication password/code which you know it yourself only. It increases payment security and prevent any fraud or spoofing usages by credit card data theft or non-authorizer who might be your family members.
Booking transfer and amendment
After completing your registration and settling the payments successfully, the e-receipt will be sent to your email automatically. If you would like to change/amend any part of your confirmed services, it is subject to availability at that time and extra costs might be applied (if any).
In the case of making full payment before the deadline to get a discount, you might be able to amend your booking to a single room or vice versa afterwards, however, the discount promotion policy will be changed accordingly. Kindly contact JBA team at [email protected] for further clarification.
You have the right to transfer your confirmed booking to any team members, relatives or friends with a written notification email sent to us latest by Feb 01st, 2023. You are able to transfer your confirmed reservation one time and only to the booking receiver lined under the same CEO with you.
In the case of one cancellation in a room of twin/double occupancy, the remaining participant will have to follow the below options:
Option 1: Booking amendment from the twin/double occupancy to single occupancy of which the package price for single supplement will be charged accordingly.
Option 2: Find a replacement and provide JBA the updated information, no later than Feb 01, 2023, to avoid the extra charge for the change of passenger’s name or new ticket purchase on the domestic flight tickets, of which the fee will be borne by the participant.
Any booking transfer or amendment after Feb 01st, 2023 will be not accepted and JBA will consider and treat it as a new registration/booking.
6. CANCELLATION & NO-SHOW POLICY:
The following cancellations policy will be applied for those who will not be able to participate in the WSB 2023 Thailand Super Trip and expect to cancel the confirmed bookings after completing full payment.
TIMELINE |
CANCELLATION FEE |
* A requirement of cancellation after settling the full payment: |
|
Once paid and no later than December 31, 2022 |
USD 1,000 per room |
Between January 01, 2023 and February 15, 2023 |
USD 2,000 per room |
Between February 16, 2023 and March 15, 2023 |
50% of total booking amount |
Between March 16, 2023 and March April 10, 2023 |
75% of total booking amount |
From April 11, 2023 to the travel date or no-show |
100% of total booking amount |
Optional Tours:
Optional tour payment (if any) is NON-REFUNDABLE. You can only transfer the optional tour booking to another participant with a written notification/email sent to us by March 15th, 2023. Any optional tour transfer requirement after this deadline will not be accepted.
Cancellation made by JBA:
Once your booking is confirmed without payment, we have the right to cancel your room if the following reasons occur.
Failure to pay on the required due date (Please be noted that your payment has to be settled within 48 hours after receiving our final notification emails).
For those who FAIL TO SUBMIT their personal information (passport copy) by the deadline although you made full payment (Please be noted that your personal information has to be submitted to us latest by Feb 01st, 2023.
Except for the above-mentioned reasons, we shall compensate you in accordance with what we agreed on in the contract between JBA and World System Builder.
7. SPECIAL REQUESTS
We will try to accommodate any special requests in regards to hotel allocation, handicapped facilities, and room assignment such as next door, connecting /adjoining room for your personal demand but it’s subject to the hotel’s availability.
8. FORCE MAJEURE
The performance of this Agreement is subject to termination without liability upon the occurrence of any circumstance beyond the control of either party – such as acts of God, war, acts of terrorism, government regulations, a pandemic (SARS, Covid-19 etc…) as declared by the World Health Organization, disaster, strikes, civil disorder, or curtailment of transportation facilities – to the extent that such circumstance makes it illegal or impossible or commercially impracticable for the JBA to provide, or for passengers in general to travel on WSB 2023 Thailand Super Trip. The ability to terminate this Agreement without liability pursuant to this paragraph is conditioned upon delivery of written notice to the other party setting forth the basis for such termination as soon as reasonably practical - but in no longer than sixty (30) days - after learning of such basis.
9. INSURANCE AND HEALTH REQUIREMENTS
The tour price does not include International travel insurance. Passengers are highly recommended to purchase Trip Insurance & Travel Insurance upon the commitment of the booking in case of force majeure. Trip Insurance will cover the cost of your trip should you be forced to cancel your trip before you start the trip. Travel Insurance covers such costs as an emergency and medical evacuation, hospital fees, death, baggage/property loss, etc.… which could possibly happen during the trip.
Health requirements for the countries you intend to visit includes vaccinations, and preventive treatments. Participants who are refused to join the trip as a result of not complying with the information warned by JBA will not be considered force majeure and will be considered no show with a no-refundable policy applied.
10. VISA AND PASSPORTS
It is your responsibility to fulfill the passport, visa, and other immigration requirements applicable to your itinerary. You should confirm these with the relevant embassies or consulates. JBA does not take any responsibility in the case you are unable to travel due to not complying with all regulated and required documents from Thailand Immigration and we may treat your booking as a cancellation with a full charge.
Also, please ensure your passport is valid for more than 6 months counted from the date of arrival or departure and make sure there is sufficient space in your passport to allow for all immigration procedures. Please be noted that all Asia countries require at least 2 blank pages, as they have a full-page visa.
Kindly note that visa service is not included in land cost. Please contact JBA for any visa service or guidance. Please note general information is subject to change concerning visas from our part of the world.
11. INFORMATION PROVISION; PRIVACY AND DISCLAIMER
You are COMPULSORY TO SUBMIT us your passport information including your companion and children (if any) as well as provide us international flight details before the above-mentioned deadlines, for Domestic flight and land service arrangements. Please note that passengers will not be able to change or correct their names passenger after air tickets are issued.
For those who FAIL TO SUBMIT it by this deadline although you made full payment, you will take full responsibility to purchase your domestic flight: Phuket (HKT)– Bangkok (BKK) and no airport transfers will be arranged.
Your given/input information will be highly respected and protected, we only provide it to the third party such as hotels/venues and local authorities who require your personal information to process and fulfill the trip arrangements that we organize
When agreed to supply us with your personal information, JBA is totally permitted to use this information to proceed with the tour arrangements and other related services.
In addition, we are allowed to take any photos that might include you during the trip for our promotional purposes. Unless you advise us otherwise, you consent to such uses of your photographs or videos.
All the payments by card or bank transfer have been made by registrant (you) to purchase the tour package and other related excursion services on your purpose and consent. JBA shall not be liable and responsible for any credit card fraud claims for any reason in case of occurrence after the tour.